How do you drive individual accountability? How do you drive issues ownership? More importantly, how do you take a team that merely tracks issues and transform it into an effective organization that resolves issues proactively and timely?
With The Project Network™, issue tracking evolves into issue management. Issue management is much more than simply logging and assigning responsibility for an issue. Your simple issues list becomes a dynamic management instrument with the power of The Project Network’s Issues Management tool.
Multivariate, complex issues are broken down into manageable next steps. These next steps can be tracked and managed, as each issue is resolved. A action items have full tracking and resolution functionality much like an issue, and includes a target date, status, owner, and resolution.
Benefits
- Provides constant visibility of major issues and their status, allowing management and the entire team to track and coordinate major issues and issue status
- Enables timely resolution of outstanding issues
- Keeps outstanding problems on the radar screen
- Drives individual accountability for issue resolution; missed dates trigger automatic reminders, which can be escalated up the management chain until resolution is achieved
- Tracks multiple issue-resolution paths
- Retains issue history to help facilitate planning of similar initiatives
Features
- Provides detailed, documented descriptions of individual assignments and resolutions
- Tracks issues from discovery through resolution
- Delivers real-time, comprehensive action plans to all team members
- Enables company-specific analysis and evaluation of the impact of issues and risks
- Delivers automated warnings as due dates approach or pass, by email and other visual indicators
- Ties issues and risks to existing documentation, including tasks, milestones, and status reports
- Helps focus management and planning through separation of issues and risks